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Frequently Asked Questions

Do I have to create an account to place an order?
What are the benefits of an account and how do I set one up?
Do you charge sales tax? What if I'm tax exempt?
I'm tax exempt and placed an order but forgot to login or didn't create an account/submit my exemption form, can you refund my tax?
I want to check stock before I place an order, can you help?
When will my order ship?
How fast can I get my order?
How do I get free shipping?
What payment methods do you accept?
How can I get and redeem a discount code?
Can I change my order?
Can I cancel my order?
Why was my credit card charged twice?
My order is shipping freight and I need a liftgate, what do I do?
How do I make a delivery appointment with the freight carrier?
What is the status of my order?
How do I track my order?
My item is damaged, help!
I received the wrong item
How do I return items I no longer need/ordered by mistake?
Is there a restock fee for returns?
I need an invoice
What are your hours and how can I get ahold of you?
Can you send me a catalog?

Answers

Do I have to create an account to place an order?

No, an account is not required to place an order and checking out as a guest is quick & easy.

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What are the benefits of an account and how do I set one up?

Creating an account opens up features that make your shopping experience even better & faster (yes, faster!) than checking out as a guest. Once you register, you are able to send us messages, make repeat purchases, keep an address book, review recently viewed products and even create, maintain and share a wishlist! Best of all though, you can check your order history and keep track of current order status 24/7. Finally, processing returns with an account is a breeze. Sound too good to be true? It's not! Just Click Here to set up your account in a few simple clicks.

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Do you charge sales tax? What if I'm tax exempt?

Yes, we charge sales tax in the following states:

Alabama, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, Virginia, Washington & Wisconsin.

If you are tax exempt in any of these states, please create an account Here and upload your tax exempt form to your account under your "Account Settings". We will then mark your account tax exempt & you'll be good to go!

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I'm tax exempt and placed an order but forgot to login or didn't create an account and submit my exemption form, can you refund my tax?

No problem! We can refund any tax within 30 days of the date the order was placed with a valid exemption form. Just fill out our Contact Us form or give us a quick call - 888-654-8898.

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I want to check stock before I place an order, can you help?

Absolutely! We are more than happy to check availability. Just fill out our Contact Us form or give us a quick call - 888-654-8898.

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When will my order ship?

Just like you, we want to get your order shipped out as quickly as possible. To do so, we process orders as soon as you complete your order (excluding weekends & holidays). The time it takes before your order ships depends on availability. If items from your order are in stock, in most cases, we can ship out your order either the same or next business day. If by chance there is an out of stock item or longer than usual lead time is expected, we make every effort to let you know via phone or email.

Please see our full Shipping Policy for more details

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How fast can I get my order?

Most ground orders are typically delivered within 3-5 business days from shipment, excluding weekends & holidays. Freight orders are often delivered within 3-5 business days as well, but are considered "dock-to-dock" and require a delivery appointment. With that in mind, delivery lead times may vary based on carrier shipping practices, delivery location & availability of items in your order.

If you need an item quicker than standard ground, we offer expedited Next Day Air, 2nd Day Air and 3rd Day Select shipping on eligible items. For expedited eligibility, enter your zip code in you cart for options and pricing.

Please see our full Shipping Policy for more details

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How do I get free shipping?

We are happy to offer free ground shipping on most orders $299 or more. This includes any item that can ship UPS, FedEx or USPS. Freight shipping is excluded.

Please see our full Shipping Policy for more details

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What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express & Discover) and Paypal.

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How can I get and redeem a discount code?

The easiest way to get discount codes is by subscribing to our newsletter. When you sign up, we will send you new products, deals, discounts & exclusive offers. All discount codes can be applied at checkout.

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Can I change my order?

We make every effort to process & ship your order as quickly as possible, so we may not be able to change an order once submitted. If you need to change something on your order, please call us to see if we are able to make the change.

If we are unable to make the change, please see our full Shipping Policy & Return Policy for more details.

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Can I cancel my order?

We make every effort to process & ship your order as quickly as possible, so we may not be able to cancel an order once submitted. If you need to cancel your order, please call us to see if we are able to cancel.

If we are unable to cancel your order, please see our full Shipping Policy & Return Policy for more details.

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Why was my credit card charged twice?

When you place an order, your credit card is authorized for the total amount. After being charged, you may notice both the authorization and charge on your credit card statement. Don't worry, this is just a temporary authorization that will fall off your statement within a few business days. 

If you have any questions, please reach out to your credit card company.

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My order is shipping freight and I need a liftgate delivery, what do I do?

We are happy to add liftgate delivery to your order at no additional charge. To get this service added, just comment that liftgate delivery is needed in the additional comment box at checkout. When we see that message come through with your order, we will take care of the rest.

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How do I make a delivery appointment with the freight carrier?

For freight deliveries, an appointment is needed. Drivers are instructed to call ahead to set up appointment times, but sometimes that doesn't always happen. To avoid any headaches, we advise that you call the carrier and/or destination terminal as soon as we provide the PRO number to you. The carrier's phone number can be found on their website and destination terminal phone numbers are often found after using the PRO number to track your shipment on the carrier's website.

Need help finding the right phone number? No problem, just Contact Us.

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What is the status of my order?

With order and shipping confirmations, we try our best to keep you updated on the status of your order as soon as you hit submit. So, make sure to check your email for order status updates. You can also check order status at anytime by logging into your account.

Still need help with your order status? Contact Us. 

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How do I track my order?

As soon as your order ships, we send a shipping confirmation email. That email contains the tracking number as well a link to track on the carrier's website. Tracking your order is as simple as clicking on that link. If shipping via a freight carrier, you will receive the PRO number, which is essentially your tracking number. To track using a PRO number, you will have to go to the carrier's website and enter the PRO number manually.

Still need help tracking your order? Contact Us.

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My order is damaged, help!

If any item in your order is damaged, please fill out our Contact Us form or give us a quick call - 888-654-8898. We will ask for pictures of the damage that we can forward on to the shipper or manufacturer, so any photo documentation that is ready to go when you call will help speed up the process.

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I received the wrong item, help!

Sorry about that! Let us make things right. Start by filling out our Contact Us form or give us a quick call - 888-654-8898.

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How do I return items I no longer need/ordered by mistake?

If you no longer need or order the wrong product by mistake, we can help. Simply return the wrong item(s) following the standard return process and place a new order for the correct item(s).

Please see our full Return Policy for more details and to start the return process.

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Is there a restock fee for returns?

Unfortunately, there are some products where a restocking fee is set by manufacturers. These only apply to those products that come directly from the manufacturer. The restocking fee is generally 15-25%. They include manufacturers such as (but not limited to):

Jet, Powermatic, Wilton, Edwards, Reelcraft, Coxreels, GRACO, Simpson Strong-Tie, & CDI Torque

If you would like to confirm what the restock fee will be on your item, please reach out to us before requesting an RGA.

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I need an invoice, can you send me one?

An invoice was emailed to you when your order was placed. Your SPAM folder is a great place to look If by chance you didn't get it. As a reminder, if you have an account, your order history as well as the option to reprint your orders can be accessed anytime!

Checkout as a guest or still can't track it down? No problem, just Contact Us and we can resend one.

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What are your hours and how can I get ahold of you?

For ordering, we are open 24/7/365. If you want to speak to a real, live human being, we are available Monday-Friday from 8AM-4:30 EST. 

If talking on the phone isn't your thing, fill out our Contact Us form and we'll be back in touch with you within 1 business day.

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Can you send me a catalog?

Although we love the smell and feel of a fresh catalog, unfortunately, we don't have one. The good news is that all of our products are online & easily searchable.

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Still have questions? Please head over to our full policy pages.

Shipping Policy - Return Policy