We hope that your order experience was quick, easy & you were satisfied with the products received.
If you need to return an item, we get it and we're here to help.
We are happy to accept returns for most unopened, unused products in resalable/reusable condition within 30 days of receiving your order.
However, to qualify for a refund it’s important that all original packaging is returned. This includes the box, packing materials, instruction manuals or anything that was included from the factory. These items must be in good condition. We may not be able to accept a return if one or all of these materials are missing or damaged.
How To Return An Item
Click on the Returns link on the bottom of our website pages.
Unfortunately, there are some products where a restocking fee is set by manufacturers. These only apply to those products that come directly from the manufacturer. The restocking fee is generally 15-25%. They include manufacturers such as (but not limited to):
- Simpson Strong-Tie
- CDI Torque
- CH Hanson
If you would like to confirm what the restock fee will be on your item, please reach out to us before requesting an RGA.
Orders that are returned due to order error, change of mind or other reasons that FastoolNow doesn’t have control over will receive credit less our initial shipping cost on the item(s) returned. Shipping costs are non-refundable.
Items returned must be intact, non-damaged and resalable.
Please allow 7 business days (but up to 21 days) for returns to be processed and credit issued after the item(s) are received to our warehouse.
Damaged & Defective Items
Claims for damaged or defective items must be reported within 48 business hours without exception. Be sure to check the item(s) in your order upon receiving them.
If any item in your order is damaged or defective, please call us at (888) 654-8898 or email us at email@example.com
Return Shipping Costs
The cost of the return shipping label may be deducted from your refund.
I Want To Replace The Product I Am Returning
If you ordered the wrong product by mistake, we can help you out. Simply return the wrong item(s) following the standard return process and place a new order for the correct items.